Loading your AI school manager...
0%
360School ERP

Our Policies

At 360School, we are committed to transparency, security, and ethical business practices. Our policies are designed to protect our users and ensure a positive experience with our platform.

Privacy Policy Terms of Service Data Processing FAQs

Privacy Policy

How we collect, use, and protect your personal information

Data Collection

We collect information that you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support.

This may include:

  • Contact information (name, email, phone number)
  • Account credentials
  • Payment information
  • School and student data

Data Security

We implement appropriate security measures to protect your personal information:

  • End-to-end encryption for all data transfers
  • Regular security audits and penetration testing
  • Secure data centers with physical access controls
  • Employee training on data protection
  • Strict access controls based on need-to-know principles

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

  • Service providers who help us deliver our services
  • Partners with your explicit consent
  • Legal authorities when required by law
  • In connection with a merger, acquisition, or sale of assets

Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you interact with our services
  • Improve our platform and user experience
  • Provide personalized content and recommendations

You can manage cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your personal information
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

Children's Privacy

We comply with laws protecting children's privacy:

  • We do not knowingly collect data from children under 13
  • School administrators are responsible for obtaining appropriate parental consent
  • We provide tools for schools to comply with COPPA, FERPA, and other regulations
  • Parents can request access, correction, or deletion of their child's data
Last Updated: May 1, 2025 Version 3.2 - Added enhanced GDPR compliance section

Terms of Service

The rules and guidelines for using our platform

By creating an account on 360School, you agree to:

  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use or security breach

We reserve the right to suspend or terminate accounts that violate our terms or engage in fraudulent activity.

Our subscription terms include:

  • Subscription fees are billed in advance on a monthly or annual basis
  • Subscriptions automatically renew unless canceled before the renewal date
  • You can upgrade, downgrade, or cancel your subscription at any time
  • Refunds are provided in accordance with our refund policy
  • We reserve the right to change our pricing with 30 days' notice

For annual subscriptions, we offer prorated refunds if you cancel within the first 30 days. After 30 days, no refunds will be issued for the remaining subscription period.

When using 360School, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Upload or transmit malicious code or content
  • Attempt to gain unauthorized access to our systems
  • Use our services to send spam or unsolicited communications
  • Engage in activities that interfere with or disrupt our services
  • Harass, abuse, or harm others

Violation of these terms may result in suspension or termination of your account.

Our intellectual property terms include:

  • 360School and its content are protected by copyright, trademark, and other laws
  • You retain ownership of your data and content uploaded to our platform
  • You grant us a license to use your content solely to provide and improve our services
  • You may not copy, modify, or distribute our content without permission
  • You may not use our trademarks, logos, or brand elements without authorization

We respect the intellectual property rights of others and expect our users to do the same.

Our liability limitations include:

  • Our services are provided "as is" without warranties of any kind
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claims is limited to the amount you paid for our services in the 12 months prior to the claim
  • We do not guarantee uninterrupted or error-free service
  • We are not responsible for third-party content or websites linked from our platform

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability, so these limitations may not apply to you.

In the event of any dispute arising from or relating to these Terms of Service:

  • We encourage you to contact us first to try to resolve the dispute informally
  • Any formal dispute must be resolved through binding arbitration
  • Arbitration will be conducted under the rules of the American Arbitration Association
  • The arbitration will take place in the county where our headquarters is located
  • You agree to waive any right to participate in a class action lawsuit

These dispute resolution provisions will survive termination of your account or these Terms of Service.

Last Updated: April 15, 2025 Version 4.1 - Added dispute resolution section

Accept Our Terms

Please review our Terms of Service carefully. By accepting, you acknowledge that you have read, understood, and agree to be bound by these terms.

Data Processing Agreement

How we process and protect your data in compliance with regulations

GDPR Compliance

As a data processor, we are committed to GDPR compliance:

  • We process personal data only on documented instructions from the data controller (our customers)
  • We implement appropriate technical and organizational measures to ensure data security
  • We assist data controllers in fulfilling their obligations to data subjects
  • We delete or return all personal data after the end of service provision
  • We maintain records of all processing activities
  • We conduct data protection impact assessments when required

Educational Data Compliance

We comply with education-specific regulations:

  • FERPA: We help schools comply with the Family Educational Rights and Privacy Act
  • COPPA: We provide tools to help schools obtain parental consent for children under 13
  • PPRA: We support Protection of Pupil Rights Amendment requirements
  • State Laws: We monitor and comply with state-specific student privacy laws
  • International: We adhere to international standards for educational data protection

International Data Transfers

For international data transfers, we ensure compliance through:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Data Processing Agreements with all sub-processors
  • Regular assessment of data protection laws in recipient countries
  • Implementation of supplementary measures when necessary
  • Transparency about the locations where data is processed

Data Breach Notification

Our data breach notification process includes:

  • Notifying data controllers without undue delay after becoming aware of a breach
  • Providing detailed information about the nature and scope of the breach
  • Documenting all data breaches and remediation actions
  • Cooperating with data controllers on breach notifications to authorities and data subjects
  • Implementing measures to prevent future breaches
Last Updated: March 30, 2025 Version 2.8 - Updated international data transfer provisions

Frequently Asked Questions

Quick answers to common questions about our policies

You can request access to your personal data by:

  • Logging into your account and navigating to the "Privacy Settings" section
  • Using the "Download My Data" option to receive a copy of your data
  • Contacting our privacy team at privacy@360school.com with your request

We typically process data access requests within 30 days in accordance with applicable privacy laws.

To delete your account and associated data:

  • Log into your account and go to "Account Settings"
  • Select the "Delete Account" option at the bottom of the page
  • Follow the confirmation steps to verify your identity
  • Alternatively, contact support@360school.com for assistance

Please note that certain data may be retained for legal and compliance purposes, as outlined in our Privacy Policy.

360School takes educational privacy seriously and complies with relevant laws in the following ways:

  • We maintain FERPA compliance by providing schools with control over student data
  • We offer COPPA-compliant tools for obtaining appropriate parental consent
  • We implement security measures that meet or exceed educational data protection standards
  • We provide training resources for school administrators on privacy best practices
  • We regularly update our systems to comply with evolving regulations worldwide

For specific questions about compliance with regulations in your jurisdiction, please contact our privacy team.

When you cancel your subscription:

  • You will continue to have access to your paid features until the end of your current billing period
  • Your account will not be automatically charged for the next billing cycle
  • You can reactivate your subscription at any time by logging into your account
  • Your data will be retained for a period of 30 days after cancellation

If you have any questions about cancellation, please contact our support team.

We take student data protection extremely seriously:

  • All student data is encrypted both in transit and at rest
  • We comply with FERPA, COPPA, and other relevant education privacy laws
  • We never sell student data to third parties
  • Access to student data is strictly limited to authorized personnel
  • We implement regular security audits and penetration testing

For more details, please review our complete Data Processing Agreement.

Policy Comparison Tool

Compare different versions of our policies to see what has changed

Compare Policy Versions

Select two versions of our policies to see what has changed between them. This helps you understand how our policies have evolved over time.

The comparison will highlight additions in green and removals in red.
Section Version 3.5 (October 5, 2024) Version 4.1 (April 15, 2025)
Dispute Resolution Disputes will be resolved through mediation first, followed by binding arbitration if necessary. In the event of any dispute arising from or relating to these Terms of Service, we encourage you to contact us first to try to resolve the dispute informally. Any formal dispute must be resolved through binding arbitration.
Data Security We implement appropriate technical and organizational measures to ensure data security. We implement appropriate technical and organizational measures to ensure data security, including end-to-end encryption, regular security audits, and employee training.
International Data Transfers We rely on Privacy Shield for data transfers to the United States. We use Standard Contractual Clauses for other international transfers. We use Standard Contractual Clauses for international transfers and implement supplementary measures as required by applicable law.

Get In Touch

Have questions about our policies? Our support team is ready to assist you.

Get in Touch

If you have any questions or concerns about our policies, please don't hesitate to contact us. Our dedicated support team is available to assist you.

Email Us

support@my360school.com

Call Us

+234 (903) 261-7923

Visit Us

800283, Nigeria Air Force Base
Mando, Kaduna 800283

Contact Us!

Policy Acceptance

By using 360School services, you acknowledge that you have read and understood our policies. Please confirm your acceptance below:

Last Updated: January 15, 2024 Version 2.1

Thank You!

Your policy acceptance has been recorded

Policies Accepted

You have successfully accepted our policies. Your preferences have been saved.

Policy Version History

  • Version 4.1 April 15, 2025
    Changes:
    • Added dispute resolution section
    • Updated GDPR compliance information
    • Clarified data retention policies
  • Version 4.0 January 10, 2025
    Changes:
    • Major revision of all policies
    • Added new sections on AI data processing
    • Updated privacy controls for new features
    • Enhanced clarity on user rights and responsibilities
  • Version 3.5 October 5, 2024
    Changes:
    • Updated third-party service providers list
    • Clarified international data transfer procedures
    • Added information about new security measures
  • Version 3.0 June 20, 2024
    Changes:
    • Complete redesign of policy structure
    • Added comprehensive data processing agreement
    • Enhanced accessibility of policy documents
    • Improved language clarity throughout

Download Policy Documents

Select which policy documents you would like to download:

All Policies

Complete policy documentation (PDF, ~2.5MB)

Privacy Policy

How we collect and use your data (PDF, ~800KB)

Terms of Service

Rules for using our platform (PDF, ~1MB)

Data Processing Agreement

How we process and protect your data (PDF, ~700KB)