Customer Relations Specialist
Role Overview: As a Customer Relations Specialist at 360School ERP, you will be the voice of our company, engaging with schools and users to provide exceptional support and build strong relationships. Your role is essential in ensuring customer satisfaction and fostering loyalty among our clients.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and social media, providing accurate information and support.
- Assist customers in navigating our platform and troubleshooting any issues they may encounter.
- Collect feedback from users and provide insights to the product and marketing teams for continuous improvement.
- Build and maintain relationships with school administrators and stakeholders to enhance customer satisfaction.
- Contribute to the development of support resources, such as FAQs and tutorials.
Qualifications:
- Proven experience in customer service or support roles.
- Excellent communication skills and a strong ability to empathize with customers.
- Problem-solving skills and the ability to think on your feet.
- Familiarity with customer support software (e.g., Zendesk, Freshdesk) is a plus.
- Passion for education and a desire to help schools succeed.
What We Offer:
- A dynamic work environment focused on customer satisfaction and growth.
- Flexible working hours and the potential for remote work.
- Commission-based incentives for successful customer engagement and retention.
- An opportunity to be part of a team that is making a difference in the educational landscape.
